The Frequently Asked Questions

One coin is worth $1 plus tax (non-refundable). Bonus coins have no monetary value. There are several ways for you to be able to receive bonus coins as a reward, whether by inviting friends or participating in the loyalty rewards program. Each bid placed, whether using coins or bonus coins, increases the auction by a penny ($0.01).

Bonus coins have no monetary value and can only be used to place a bid on an auction. Unlike regular coins, these will not be deducted from the actual price of the item if you decide to purchase it at the end of the auction.

By going to the "Get coins" section, you will see that these can be purchased in coin packages at the price of one dollar per coin (excluding tax). Certain packages come with extra bonus coins! You can also obtain them by winning a bag of coins at auctions.

There are many ways to get bonus coins. Firstly, you can receive them by purchasing one of our coin packages. The larger the package, the more bonus coins are given as a reward. You can also receive bonus coins by leaving a testimonial for each one of the auctions that you have won. You will receive 1 bonus coin in exchange for one written testimonial, 3 bonus coins for a photo testimonial and 5 bonus coins for a video testimonial. All videos must be approved before a reward is granted. You can also obtain bonus coins by inviting your friends to create an account at just1dollar.ca. When your friend creates an account and purchases the first coin package, you will immediately receive 5 bonus coins. Your friend, in turn, will receive 3 bonus coins in addition to the 5 bonus coins awarded when an account is created. The rewards offered are shown in the Coins section of your account. Finally, you can get bonus coins by increasing your rank in the just1dollar.ca loyalty rewards program.

For each bid placed, one coin is withdrawn from your account. The total number of coins and bonus coins that you have is always displayed on your account bar. If you have bonus coins, these will be used when your coins have been completely depleted. If you have bid several times on an auction and, unfortunately, you lost, it is often possible to purchase the item from this auction. Certain specially-marked items are available for purchase within a limited period of 24 hours after the close of the auction. You will receive an instant discount equivalent to the number of coins you bid during the auction. Example: If you bid 10 coins, you would get a discount of $10.00 off the sale price. “Bonus coins” do not count toward a discount. Bonus coins have no monetary value and can only be used to place a bid on an auction.

Your coins with a $1 value will be debited from your account first. If you have bonus coins, these will be used when your coins have been completely depleted.

A quick auction means that the time allotted for a new bid is less than that of a regular auction. Quick auctions have a 20-second timer. When a customer bids a coin to increase the price by a penny, the timer is reset to its initial time the same as in a regular auction.

A progressive auction works like a regular or quick auction. The only difference is the level of the timer. Progressive auctions have a timer that decreases progressively by 1 second with each batch of 100 bids ($1.00). So increasingly, customers must be more attentive since the reaction time for placing a bid decreases rapidly. Nonetheless, the timer for a progressive auction cannot go below the 10 second bar.

The time at which an auction starts is clearly posted on the website. There is no time limit on different auctions. When the auction gets underway, customers can bid their coins and the seconds on the timer decrease. If no bid has been recorded when the timer reaches 0, the auction is automatically restarted. If few customers restart, an auction may often last several minutes while more popular auctions may last several hours. An auction is completed when the "Auction completed" sign appears. It is then impossible to continue bidding.

In order to configure the quick purchase function, you only have to go to the "Config. quick purchase" heading on your account bar. Then all you have to do is select the package that you wish to purchase quickly. Then just click on the "Quick purchase" button to go directly to PayPal each time you want to purchase new coins.

The just1dollar.ca loyalty rewards program thanks its most loyal customers for the time they spend at just1dollar.ca by offering rewards when certain predetermined objectives are met. Thus, you can upgrade the level of your account over a period of weeks and increase your rank, while receiving great gifts. The higher your rank, the greater your reward. Each bid placed within the same week gets you closer to the higher level, and after 4, 5 or 6 levels, your rank will increase and you will be rewarded. If you do not surpass your current level in one or two weeks, you will go back to the first level, but you will never lose your rank.

Do you have any friends who would be interested in just1dollar.ca? Invite them now and receive rewards! When your friend creates an account and purchases the first coin package, you will immediately receive 5 bonus coins. Your friend, in turn, will receive 3 bonus coins in addition to the 5 bonus coins awarded when an account is created. You can follow the progress of your invitations at all times on the tables in the “Refer a friend” section. The rewards offered are displayed in the "Pièces" section of your account. We have made two methods available to you at just1dollar.ca in order to help you invite your friends. You can use your personal referral link in order to send invitations to several friends at the same time, either through Facebook, Twitter, your blog, a forum or another means. You can also use our email invitation system that allows you to send up to five invitations at the same time and track them.

A just1dollar.ca customers can win up to 5 auctions within a 5 day period. However, certain auctions can be “no winning limit”, which means that the auction does not count toward your current wins. For more information, see the list of rules in the "Rules" section.

In order to become the leader of an auction, you must be the last one to have placed a bid. Your nickname is then posted at the top of the list. When another customer places a bid after yours, this individual goes to the top of the list and you are no longer the leader. You then have to bid again in order to become the new leader. Our timing system is very accurate. By consulting the auction sheet, you have access to the complete history of bids that have been placed.

The technology we use is cutting edge and the information we receive when you place a bid is very accurate. However, there are several factors that may prevent your bid from being taken into account by our system. A problem with delay (lag) from your ISP may cause you to lose an auction. We recommend that you do not systematically bid at the last second so that you have every opportunity so that you don’t miss out on the item you want.

Did you win an auction? Congratulations! All you have to do is make your payment and we will be happy to ship you your item. Just go to the "Items" section on your account bar and click on the "Pay" button for the item or items you have won. After some verification, you will be directed to the PayPal secure payment page. If you have any questions concerning the billing or shipping of an item, please don’t hesitate to contact us.

Absolutely! Certain specially-marked items are available for purchase within a limited period of 24 hours after the close of the auction. You will receive an instant discount equivalent to the number of coins you bid during the auction. Example: If you bid 10 coins, you would get a discount of $10.00 off the sale price. “Bonus coins” do not count toward a discount. There is often a limited number of items. This quantity is posted in the rules found on the auction sheet. For more information, consult the rules page.

Go to the "Items" section on your account bar and click on the "Pay" button for the item or items you wish to purchase. You have a limited 24 hour period after the end of the auction to purchase your item. You will receive an instant discount equivalent to the number of coins you bid during the auction. Example: If you bid 10 coins, you would get a discount of $10.00 off the sale price. “Bonus coins” do not count toward a discount. After some verification, you will be directed to the PayPal secure payment page. There is often a limited number of items. This quantity is posted in the rules found on the auction sheet. If you have any questions concerning the billing or shipping of an item, please don’t hesitate to contact us.

Please note that bonus coins have no monetary value and can only be used to place bids. Consequently, bonus coins do not count toward a discount on the purchase of an item. Only coins acquired with one of our coin packages or won in an auction for a bag of coins will be taken into account.

There are no shipping charges for all just1dollar.ca winners! However, shipping charges may be required for winners located in remote areas. For winners in the United States, customs brokerage fees may apply.

Shipping charges apply when you purchase an item you didn't win. Shipping charges are indicated on the auction sheet. Additional charges may apply for customers located in remote areas. For winners in the United States, customs brokerage fees may apply.

Our items are delivered within a period of 5 to 10 business days. As shipping is carried out by a third party, we cannot guarantee an exact delivery date.

When you purchase an item, you will be asked to indicate the address at which you want to receive the item. We will initially display the address that you indicated in your profile. Please note that your shipping address must be a valid address in Canada or the United States.

Have you forgotten your password? No problem. Go to the “Forgot my password” section and indicate the email address associated with your account. We will send you a new temporary password, valid for a single log in. You will then be asked to choose a new password. Remember that you should never disclose your password to anyone.

Unfortunately, certain email platforms such as Gmail and Hotmail may sometimes mistakenly consider our messages as spam. In order to avoid this nuisance, we ask you to add the address info@juste1dollar.ca to your address book or to your list of “secure addresses” so that our messages are not marked as spam.

In order to permanently close your account, you have to contact our customer service department. See the “Contact us” section to get in touch with us by email or telephone.

If you have questions that are still unanswered, or you want to know more about just1dollar.ca, please don't hesitate to contact us by consulting the "Contact us" section on the website.